Order Cancellation / Change of Shipping Address
Please be aware that, once we have started to process your order, we are unable to process order cancellations. If you have recently placed an order and would like to cancel, please contact admin@antebeauty.com as soon as possible and they will advise on whether or not order cancellation is possible. Depending on the stage of order processing your order is at, your refund may have a processing fee incurred, which our customer service team will communicate with you prior to proceeding with the order cancellation.
Please be aware that, once we have started to process your order, we are unable to make any amendments to the shipping address. Changes made to your contact / shipping details in your user account will only be applied to your next order, and will not be reflected in any existing orders you have. If you become aware of a mistake in the shipping address of an order you have placed, please contact admin@antebeauty.com as soon as possible and they will try to help reroute your order. If your order is unable to be rerouted / wrongly delivered as a result of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.
Exchange & Return Policy
If you are not happy with your purchase, you have 14 days to return your item(s). Please note that the item must be new and unused, with all the original accessories, free gifts, packaging and manufacturing seals intact to be eligible for a full refund. (Photo)
All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.
Please note that we are unable to refund any delivery or postage costs incurred.
All refunds are to the original payment method. If a gift card was used for purchase, then you will be given a credit voucher.
Returned items are your responsibility until they reach our returns centre, so please ensure they are packed securely and are well protected. Please also retain your proof of postage in case you need to contact us about your return, the tracking number can be useful.We are not responsible for any items that are returned to us by mistake. In the event that we are able to locate the product, we will ask you to cover the cost to send this back to yourself.
Please contact our customer care team about any parcels damaged in transit, including good quality photos of the damage and how your parcel arrived. This will allow us to investigate with the courier.
Received A Defective or Faulty Product?
If you have any problems operating your device or believe there to be an issue with the function, please complete the returns form to submit your request for a replacement.
If your item is found to have an issue, then we will endeavour to replace it as a like-for-like replacement. In cases where an item is discontinued during the warranty period and we are unable to exchange we may offer store credit as an alternative.If your item is functioning to manufacturer specifications, it will be returned to you.
We do not replace any consumable items such as brush heads, please do not include these in your parcel.
If your device develops a fault within the first 30 days, we are happy to issue you with a refund, should you not want a replacement. After 30 days (and within your warranty period) we will issue you with a replacement device or store credit.
In the unlikely event that your replacement device develops a fault and you have had two faulty devices within 1 year of your original purchase, we can issue you with a refund, if requested. After 1 year, we can only offer a replacement product or store credit which would be valid for 6 months.
Your warranty period will not refresh with replacement devices, it is applicable from your original purchase date.
Refund Processing Time
We will aim to process your return within 5 working days of receiving your parcel. Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 5 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. Over busy periods, such as Christmas, processing times may be up to 10 working days, please be assured we will work as quickly as possible to process your return.
Warranty
All our devices are covered by a two-year warranty unless explicitly excluded, details of exclusions can be seen on the product page. The warranty is valid from the date the original order is placed.
Should any faults arise, please contact us for assistance. We will try to troubleshoot this first, if your item is found to have an issue then we will endeavour to replace it as a like-for-like replacement. If your item is functioning to manufacturer specifications, it will be returned to you. We are unable to offer a repair or replacement service for items purchased through other retailers, please contact them directly or speak with the manufacturer for assistance.
Please note that consumable products such as gels, brush heads, and replacement parts are not covered. In cases where an item is discontinued during the warranty period and we are unable to exchange we may offer store credit as an alternative.
The warranty is registered with the individual who placed the order and may not be transferred to a third party. Activation of the warranty must be made by the initial purchaser of the goods.
For the full terms and conditions of your warranty, please refer to your Device Manual.
