SHIPPING & RETURNS
We currently offer free shipping exclusively for orders within the UK.
For customers outside the UK, please email your desired items and mailing address to admin@antebeauty.com. We will check the feasibility of shipping and provide an estimated shipping cost before arranging your shipment individually.
Shipping is free for all orders.
We strive to dispatch all orders promptly. While most orders are shipped from our UK warehouse, in some cases, certain items may be shipped from our international fulfillment center. In such instances, there may be slight delivery delays, but rest assured that all customs import duties will be covered.
Estimation of delivery timings does not include peak periods and customs delays. Orders fulfilled within the UK typically arrive within 2-5 working days. For internationally fulfilled orders, please allow for a delivery timeframe of 8-10 working days.*
We will not be responsible for unattended delivery packages or incorrect shipping addresses provided by the customer.
*Please note that these are estimated delivery times only, therefore ANTÉ BEAUTY is not guaranteeing delivery dates.
Have a question? View our full FAQs here.
RETURNS
You may return unopened and unused products purchased from antebeauty.com within 30 days for a refund of the original purchase price.
Please be aware that we do not allow the return of, or offer refunds for the following:
- Products purchased new from unauthorized distributors or through unauthorized distribution channels (e.g., eBay, etc.)
- Items that are not defective, unless unopened and unused within 30 days of purchase
- Damages due to misuse, improper maintenance or repair, using an alternate voltage source, or unauthorized modifications
- Damaged devices used with any conductive medium other than Ante Beauty gels
- Products returned without a valid itemized receipt
- Products returned without an RA# (Return Authorization number) will not be accepted.
We reserve the right to update this return policy at any time.
To initiate a return, email admin@antebeauty.com for a Return Authorization (RA) request. Please note that product(s) returned without a RA# (Return Authorization number) will not be accepted.
If there is a dispute regarding the confirmation of the return, it is the sender's responsibility to provide valid tracking information. We do not assume responsibility for lost or stolen products being returned for a refund without an RA number. Please use an insured method and forward the tracking details to admin@antebeauty.com.
Please allow 3-5 business days to inspect your product(s). If a refund is applicable, the credit will be applied back to the original method of purchase.
We offer a 2-year warranty for new products purchased from antebeauty.com. Faulty devices can be exchanged for a replacement within the warranty period. Please contact admin@antebeauty.com and provide the following information:
- The email address used for the order
- Your order number
- Original itemized receipt
